Join fellow talent development professionals on Friday mornings for relaxed, no-pressure virtual conversation. Coffee & Connections is not a webinar or a formal networking event. It is a welcoming space to connect with peers, talk through real challenges, exchange ideas, and start the day with community.
Bring your mug, your curiosity, and whatever is top of mind. We will share stories, spark new ideas, and enjoy a few laughs as we wrap up the week together.
Register now to save your spot for this Friday morning virtual coffee chat.
This Coffee & Connections is made possible with the support of Instructure.
Chicago OD Practitioners Network
Topic: Experience is Everything: Mobilizing Human-Centered Experiences In OD
Date: Friday, April 24, 2026
Location: Virtual, via Zoom
Time: 7:45 - 8 am CST Networking
8 - 9:30 am CST Program
Program description
In this interactive session, you’ll learn Customer Experience principles that OD leaders can apply to the experiences they lead, create, influence, and deliver, impacting employees and customers alike. We’ll focus on making every moment count for the humans we serve.
During this 90-min session, we’ll explore:
Presenter:
Jeannie Walters - Founder & Chief Experience Investigator
Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, author, international keynote speaker, and the Founder of Experience Investigators, a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences. Her book, Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations, showcases her approach to turning customer insight into organizational action.
A sought-after business coach and educator, Jeannie partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned through her courses on LinkedIn Learning. She launched CXI Membership™ in 2023 to connect overwhelmed leaders with guided support and education.
To Register:
Send an email to CODPNetwork@gmail.com by Monday, April 20th (free program). The Zoom link for the session will be sent to you during the week of the program.
Join ATDChi for Sip & Share, our quarterly networking event for meaningful connection in a relaxed, social setting. This low-stakes, high-value experience is a chance to connect with fellow talent development professionals, exchange ideas, and enjoy great conversation with the ATDChi community.
Why Attend? Because sometimes the most valuable part of professional growth is simply being in conversation with others who get it. Sip & Share offers a relaxed space to connect, share perspectives, and leave feeling encouraged, energized, and more connected to your community.
Exclusively for ATDChi members.
Join ATD Chicagoland for a one-hour Ask Me Anything with JD Dillon. This session will spotlight what is shaping the world of talent development today, from leadership development and workforce strategy to emerging trends and innovation.
Then, the conversation opens to you. Bring your questions, challenges, and curiosities for an honest, unscripted discussion with a leader who is actively doing the work.
About JD Dillon JD Dillon began his career on the frontline, leading teams in theme parks, movie theaters, and contact centers. Those early experiences shaped his understanding of how people learn, perform, and succeed in fast-paced business environments.
Over the past 25 years, JD has become a leading voice in frontline enablement. He has held operations and talent development roles with global organizations including Disney, AMC, Kaplan, and Axonify, helping shape technology, content, and services used by millions of frontline workers around the world.
Today, JD advises organizations on frontline performance strategy, ecosystem architecture, and AI-enabled solutions that help people do their best work every day. He is a popular keynote speaker, prolific creator, and author of The Modern Learning Ecosystem and The Frontline Enablement Playbook.
JD lives in Orlando, Florida, and is an avid Philadelphia Flyers fan. Learn more about his work at LearnGeek.co.
